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Features

DriveChat is the simple yet powerful solution

to turn your website into an active online showroom.

With each of our plans you get all of the tools and features that you need to immediately begin capturing more leads from your website.

Really Simple, Lightning-Fast Setup

Get up and running in seconds (seriously).

We know that you’re keen to start capturing warm leads ASAP. So we’ve made setting up DriveChat super easy.

1

Select a package and complete our online sign up form.

2

Check your email for instructions and a few lines of JavaScript code.

3

Copy and paste the code onto your website.

4

Begin receiving new leads and enquiries!

No technical skills required. Scout’s Honour!
DIRECT CONNECT Phone Leads
From online lead to inbound phone lead, within seconds!

DriveChat has the ability to convert website leads via live chat, then deliver the lead to your sales team via an inbound phone call! This premium feature allows you to disrupt the “shopping around” process and connect on the phone with your leads within seconds!

SMS-to-Chat allows flexibility and mobility
Give your website visitors the option to chat via SMS from their mobile device

Offer your website visitors the ability to chat via their mobile browser or via text message. This feature allows your website visitors the flexibility to chat via text while on the go. When setting up this feature we will issue you a unique cell number that can also be incorporated in your TV, Print, and outdoor advertising to encourage a measurable direct response and an increase in leads.

24/7 Live Monitoring
Capture leads all day and night, your website never sleeps and neither do we!

Our team will monitor your website activity 24 hours a day, 7 days a week. When your customers are ready to enquire, we’ll be there to answer their questions. Plus we’ll collect their contact information and send it to you in real-time so your own team can follow up. We’ll never let a potential online lead fall by the wayside.

Lead Capturing Made Easy
DriveChat can increase online lead capture by an average of 30%.

Your website shouldn’t be a passive source of information. It should be like your live showroom: busy, lively, and staffed with customer service experts to respond to customer enquiries. DriveChat makes it really easy for your website visitors to get in touch and submit leads 24/7.

Tracking and Reporting
Learn about your customer behaviour with in-depth analytics and reporting.

Every month we’ll send you a comprehensive report with user data, including:

  • #of interactions
  • #of leads captured
  • Average chat response times
  • Top performing webpages
  • Top referring pages
  • Daily and hourly usage rates
  • Key business enquiry times
  • Highest-volume days
  • Any more!

Plus, we’ll give you a detailed list of all your leads captured throughout the month, so you can be 100% sure that you’re not missing any opportunities.

Flexible Packages + SMS Chat
You have the option to take control of your online chat at any time.

Want to handle your own chat enquiries during business hours? No problem! Our flexible live chat software lets you to add ‘self-managed operators’ who can engage your website visitors in real-time.  Simply login to our cloud based web portal and you’re ready to chat.

We can customise our approach to suit your needs, whether you want to self manage the account, co-manage with your team handling business hours and our team handling the after hours and weekends, or perhaps you’d prefer to let our professional team handle your live chat account 24/7 so that your own staff can focus their energy on following up on the leads we send them!

All our packages include the ability to add SMS Chat to your website to allow your visitors the flexibility of using DriveChat on their desktop, tablet, or mobile as well as the ability to chat with us via SMS if they prefer.

Customised Look & Feel
We offer custom designs to match your unique dealership branding.

We offer the ability to fully customise the chat window to give your site visitors a seamless, personal experience.   There’s almost no limit to the levels of customisation we can offer to the look and feel of your live chat window, including adjusting the size, shape, colours, and incorporating images and additional information in to the design to suit your needs.

Ask our friendly sales team for some examples of custom windows we have created for dealerships and manufacturer websites.

Customised Scripting
You know your customers best, and we’re here to deliver your message your way.

Our operators are trained customer service professionals, but we understand that you might have unique sales tactics and brand messaging. We’ll work with you to make sure that we send the right message to your customers. We’ll send you a questionnaire so we can learn about your business and understand the answers to common questions that your customers might have. We also make it easy for you to change your message at anytime. If we get asked a question and we don’t know the answer, we’ll be sure to take down their contact information and get in touch with your staff immediately so you can follow up.

Stop letting potential leads slip by.

Get the benefit of leading-edge live chat technology and in-depth automotive dealer industry know-how. Visit our plans and pricing page to find the right fit for your dealership or OEM website.

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