How does Drive Chat work?

1. Choose

    between our fully managed live chat services or our self-managed service – or choose a combination of both.

2. After you sign up, we’ll send you an email with a few lines of JavaScript. Simply copy and paste the code onto your website (we’ll give you full instructions on where to put it) to get started.
3. Fill out our questionnaire so we know exactly what you want us to say about your business.
4. Customise your message prompts and the look of your Live Chat window to suit your dealer website and branding.
5. Let us take the wheel. Our experienced live chat agents will start responding to live chat enquiries in real time, providing fantastic customer service, capturing warm leads, and delivering these leads to you immediately!
6. Keep capturing leads 24/7. We monitor your live chat while you’re asleep, so you’ll never miss a lead generation opportunity again.

Our clients have experienced increased leads and enquiries by an average of 30-50%. Because we monitor your website 24 hours a day, you’ll never miss out on a chance to engage your web visitors when they need further assistance or want to set up an appointment. By installing Drive Chat, you make it super easy for customers to reach out. Generating leads online is all about reducing ‘friction’. If you make the process too difficult, your visitors will be more likely to navigate away from your site and look elsewhere. By being proactive and letting your visitors know that a real person is there to help, you’re drastically increasing your chances of making a connecting and turning that visitor into a customer. Here’s a summary of how you’ll benefit from Drive Chat:

• We’ll engage potential customers when it matters most – while they’re already on your website and ready to talk about making a transaction.
• You’ll capture leads while you’re asleep – we’ll deliver real-time interactions and personalised service when you need it: 24/7, 365 days a year.
• We’ll reduce your website bounce rate – by engaging your web visitors to entice them to stay longer and learn more, our live chat agents can increase the probability that they’ll convert into a customer.
• You’ll collect valuable lead information from your website visitors – We’ll make sure that no potential customers leave your site dissatisfied.

Our Fully Managed plans start at $149 per month and our Self-Managed plan is available for just $49 per month. We’ll never ask you to sign a contract, so you can upgrade, downgrade, or cancel your service at any time. You’re in complete control: Choose a pricing Plan that suits your needs based on the volume of leads and enquiries that you want to receive. We work on a monthly cycle, so if you need to adjust your plan, the changes will take effect during the following month’s billing cycle.

Our team of live chat agents will never get involved in technical discussions about your (_____), or your sales process for that matter. We see our role as offering the best possible customer service to help your web visitors find what they’re looking for and to help you convert visitors into buyers.

We’ll capture as many details as possible about their vehicle enquiry, and deliver it as a hot lead for your sales team.

Our live chat agents also have the ability to deliver online leads as inbound phone calls, we do this by partnering with Direct Connect and this ensures that your sales team can speak to a lead within 60 seconds of the lead being captured – Often while the customer is still browsing your website!

Absolutely!  We can customise the look and feel of the Drive Chat window to suit your brand style guide.

We work closely with each OEM to ensure our scripting and our designs are brand compliant.  If you need something specific, just ask!